Losing the business


A major chain shows how to lose a customer
One thing about your own webspace, when you want to show how a company screwed up, you can.

I have to set the stage a bit.

I live in one of the most geographically isolated spots in the continental United States. So I probably do about two thirds of my non-food shopping online. I stick with the companies that have what I want and who are reliable. Apple, for example, can get me almost anything they sell in 24-72 hours if I order on Monday, Tuesday, or Wednesday. Thursday and Friday takes a little longer, and the weekend just gets bumped to Monday. I know Amazon (rightfully) takes it's lumps over the way it treats small publishers, but I can usually get anything they sell in five business days. CDW, my other major computer supplier, can get me stuff in three to four business days. Even McFeelys, a tool company I discovered a while back, can get me most things in about five business days.

Eight days is usually the maximum, unless a company specifically tells me differently when I do the order.

There's scrambled genes in my makeup. Parts of me don't quite fit. My hands are small for a man, for example, and my legs are out of proportion to my torso. This isn't a biggie usually, but it means that certain cuts of trousers work and look better than others. That's probably one reason why I prefer no pants, truth be told.

Except for socks and trousers, I can go off the rack. Buying clothing online is always risky because you don't know how well it fits until it's there, or how well made it is.

So, I tend to go with companies that I have had good luck with before.

J.C. Penny was one such company.

This time around, I found the brand and style of pants I've had before and I put five pair in my shopping cart. It wasn't until I tried to check-out that it told me they were no longer available. But it showed the EXACT trousers as "related products." So I am already frustrated because of that.

I ordered on the 7th. According to the jcpenny.com, the order shipped on the 10th.

Yesterday, there were no trousers. So I checked the site again. This time there was a FedEx link. The FedEx link said the order shipped on the 17th, yesterday, and should arrive on the 20th.

Somebody is lying to me, and I don't think it is FedEx.

If they had told me there was going to be a delay, I would have grumbled a bit but been patient.

Today I am going to call and yell.

And I guess I will have to find somewhere else to by my work pants twice a year.

— NeoWayland

Posted: Tue - August 18, 2009 at 08:40 AM  Tag


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